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Support instructions

Thank you for purchasing Aesthetica Academia Theme! We are committed to providing you with reliable technical support to ensure your journal site runs smoothly.

🛠️ How to Get Support:

If you encounter any bugs, need installation assistance, or have technical questions regarding this theme, please reach out to us through:

• Support Email: marzonax@gmail.com
• WhatsApp Support: +62 822-8810-9600
• Response Time: Within 24 - 48 hours (Monday to Saturday)

✅ What Support Includes:

• Assistance with theme installation and configuration in OJS
• Fixing theme display bugs or layout issues on supported OJS versions (3.3+, 3.4+, 3.5+)
• Guidance on built-in theme options and features

🚫 What Support Does NOT Include:

• Custom code modifications or developing new custom features beyond the original design
• Fixing conflicts caused by 3rd-party non-standard plugins or core OJS file modifications
• Server administration, cPanel configuration, or web hosting troubleshooting